Stakeholder engagement
The PPIH Group believes that its ultimate goal is to contribute to the realization of a sustainable society by recognizing issues through communication with its stakeholders, building relationships of trust and collaboration, and fulfilling its social responsibilities while continuing to produce greater results.
To this end, we emphasize active "stakeholder engagement" and reflect the interests, expectations, and requests we ascertain through this process in our management and business activities.
| Our stakeholders | How we engage |
|---|---|
| Customers |
-Daily operations -In-store events -Customer service centers -Product reviews and rating function (majica app Maji-Voice : Shojiki Reviews (Honest Reviews)) -Opinion and request posting function that allows customers to interact with each other (majica app Maji-Voice : Oshiete Keijiban (Tell Us Bulletin Board)) -Communication through corporate and brand websites, app and social media |
| Partners (Suppliers) |
-Partner conferences -Briefings for new business partners -Information exchange in business meetings -Sharing product reviews and ratings (majica app Maji-Voice : Shojiki Reviews (Honest Reviews)) -Online business negotiation platform -Human rights and environmental audits for partners (third-party audits, questionnaires) -Providing advice and information for exporting Japanese products (PPIC) -Suppliers hotline |
| Shareholders & Investors |
-General Meeting of Shareholders -Financial results presentations -IR meetings -IR Conferences -Overseas IR roadshows -Information website for investors -Integrated Report, PPIH Report and ESG Databook -Responding to ESG research surveys |
| Employees |
-Employee training, house competitions -Exchange of opinions with management -A system to fairly evaluate abilities through self-evaluation and feedback from superiors -Employee and store awards -Internal portal and internal newsletters -Employee satisfaction surveys -Store employee engagement surveys -Employee consultation desk for any issues -Employee compliance hotline |
|
Local/Global Communities, Society, Governments |
-Communication with neighborhood residents around stores -Comprehensive cooperation agreements with local governments -Participation in community activities -Emergency disaster relief -Support for Ukrainian refugees -Participation in environmental initiatives -Nurturing and supporting the development of future generations (workplace experience etc.) |