Building a Better Work Environment

To enable all employees to work with peace of mind and fully realize their potential, we believe it is essential to provide a healthy and supportive work environment, both physically and mentally, as well as systems that allow employees to work in a way that reflects their individuality. To this end, we have implemented the following initiatives.

The PPIH Group has established the PPIH Group Occupational Health and Safety Policy to ensure that employees can work safely and with peace of mind. We have identified priority issues related to occupational health and safety at each store and business location and are implementing initiatives to address them. Through these efforts, we continue to improve and maintain a work environment in which employees can work safely and with peace of mind.

We utilize attendance management systems to ensure thorough labor management by both workplaces and the Human Resources Department and have established mechanisms to prevent excessive working hours. Specifically, we regularly monitor overtime hours and the use of holidays and paid leave. Employees identified as being at risk of long working hours receive individual follow-ups and, when necessary, consultations with occupational physicians and public health nurses.
In addition, we implement various measures, including optimizing workforce allocation to reduce individual workloads, thereby creating a work environment in which employees can work safely and with peace of mind.

The Group has introduced a fixed-location employment system that allows employees to work without regional transfers, enabling them to choose their working style based on their individual lifestyles and life events. In addition, to support employees in balancing work and childcare, we promote initiatives that encourage the use of maternity and childcare leave. We also provide a babysitting subsidy program as part of our employee benefits and have established a system that allows employees to reduce their working hours until their children graduate from elementary school.Furthermore, we offer an alumni hiring program ("Welcome Back" Hiring), giving former employees the opportunity to apply their experience and skills by rejoining the PPIH Group and continuing to contribute to its growth.

We conduct a monthly survey aimed at understanding the current situation of our employees, targeting both full-time and contract staff. Based on the survey results, we carry out individual interviews to provide support for solving personal issues and to identify and address organizational challenges.

We believe that creating an environment where each employee can work with enjoyment and a sense of purpose contributes to their personal growth and the enhancement of store services. Therefore, we conduct an annual engagement survey for store employees.
This survey aims to identify the challenges faced by employees and the organization, allowing us to assess and analyze performance and motivation. Our goal is to cultivate an organization that promotes both a comfortable and fulfilling work environment.
The results of the survey are shared company-wide, and we analyze the conditions of each store to drive continuous improvement.

We offer consultation services on personnel evaluation, career advancement, and other issues through a toll-free telephone number, web form, or e-mail, in an effort to improve and resolve problems faced by individual employees.

We have introduced GLTD insurance to provide income compensation for employees who are unable to work due to illness or injury. This enables employees to take the time they need to recover with peace of mind while on leave.

UNY Co., Ltd., a PPIH Group company, has been recognized as a "KENKO Investment for Health 2026 (Large Enterprise Category)" under the Health & Productivity Management Outstanding Organizations Recognition Program, jointly administered by the Ministry of Economy, Trade and Industry and the Nippon Kenko Kaigi (Japan Health Council). The program recognizes organizations that excel in health and productivity management by strategically promoting employee health from a management perspective.

The Group is working on a variety of work style reforms so that employees working in the same workplace can recognize each other's individuality and maximize their abilities while engaging in friendly competition. From 2022, we have relaxed our dress code in order to create a workplace where each employee's style is respected and they can work in their own way.
Employees said they were "more motivated" and "happy to be able to work with their own hair style", and some stores even saw an increase in the number of part-time job applicants.

Guided by our corporate principle, "The Customer Matters Most," the PPIH Group sincerely values customer feedback and requests and continually strives to improve its products and services to enhance customer satisfaction. At the same time, to ensure appropriate responses when unreasonable demands or behavior that exceed socially accepted standards adversely affect employees' working environment, we have implemented the following initiatives:

• Providing employee training on customer harassment and appropriate response methods
• Displaying customer harassment awareness posters in stores
• Establishing dedicated contact points for handling unreasonable demands and other incidents
• Providing consultation services with consideration for employees' physical and mental well-being
• Collaborating with external experts, including the police, when necessary to ensure appropriate responses